FAQ

Here are the most common questions we get asked. We hope you find the answer to your question here, but if not then please do email us on sales@scottishdanceshoe.co.uk or call us on 0208 9020150.

Why can’t I buy directly from this site?

This site is simply to illustrate the range of products we offer. All orders are processed by our parent company Antonio Pacelli, who are based in the same building and who will despatch and ship your product.You will be transferred to their website when you click the buy button to make your purchase.

Who are Antonio Pacelli - I got transferred to their website when I clicked on the buy button.

Yes, all orders are processed by Antonio Pacelli. Antonio Pacelli are an Irish dance shoe company with a long history of excellent customer service and product design. So your order is in good hands!

Can I visit to try on your range?

Yes, we encourage dancers to visit the shop where possible. This way we can ensure you get the perfect fit.

Our address is:

Scottish Dance Shoes
Antonio Pacelli Building
14 Hallmark Trading Estate
Fourth Way
Wembley HA9 0LB

Our opening hours are Monday - Friday 9am - 5pm and Saturday 10am - 3pm.
Please note we are closed on Bank holidays and over the Easter weekend.

I am not sure what size to order - do you have any suggestions?
Lomond Pumps

We suggest you order your normal shoe size for these.

Monarch Ghillies

We suggest you order your normal shoe size for these.If you wear thick kilt socks with the Monarch then we would recommend going up half a size.

Hullachan Highland Competition Pumps

We suggest you order your normal shoe size for these.

Hullachan Highland Blue and Highland Red Pumps

We suggest ordering half a size down from your normal shoe size for these.

Please note this sizing guide is designed to help dancers choose the correct size of shoe. However due to the variances in people’s feet in terms of width, length, arch and instep we offer these suggestions for guidance only.

Do you post overseas?

Yes we can. All shipments are dealt with by our parent company Antonio Pacelli, who can post all around the world.

Can I return them if they don’t fit?

Yes, Antonio Pacelli are happy to exchange or refund any purchase within 30 days as long as the item has not been worn or soiled. They do extend the return period over the Christmas period to cover early purchases which then need to be exchanged or returned.

We recommend that you test the fit of the pumps or ghillies on carpet to avoid marking the soles. Please note that we cannot refund or exchange any shoes that have been worn at a dance class unless faulty.

If you need to return an item please send it to the following address;

Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.

Antonio Pacelli Returns Department

14 Hallmark Trading Estate

Fourth Way

Wembley

HA9 0LB

England

The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.

We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.

The £3 postage cost of sending out replacements will be charged to the card used for the original order unless you specify otherwise. If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.

Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!

If you are returning from outside the EU then please mark the box and customs slip ‘Returning to Manufacturer’ to avoid delays and charges in customs. We DO NOT accept deliveries from FEDEX due to the high charges involved. If you prefer to send it via FEDEX then you will be responsible for the import charges.